AssistEd

Frequently Asked Questions?


If you have any queries, feel free to reach out by clicking the button below.


Programs Offered on AssistEd

Coding, Subject Tuitions, and Virtual Internships.


Certificate

To download certificates, go to the homepage, visit account details, and click on "Certificates." Download your certificates from this section.


Subscription Information

A subscription provides unlimited access to core features and the option to purchase value-added features.

Core Features of a Subscription

Learning Plans or lesson plans, Summary Assessment Reports, AI Learning Companion feature, Reference Sheets

Value-Added Features in a Subscription

Join a Batch for group learning.

Schedule a time with a live teacher for personalized learning.

Purchasing a Subscription

To buy a subscription, visit the homepage, go to account details, and choose "Upgrade Subscription".

What is the refund policy for a subscription or token?

There is no refund for a subscription or token purchased.

Tokens and Their Purpose

Subscribers can buy Tokens to purchase value-added services.

Subscription vs. Token

A subscription is required to access core features and value-added features of AssistEd. A token is required to buy value-added services.

Buying and Using Tokens

When you access any value-added service, the pricing to access it will be indicated as the number of tokens required. In case you do not have a sufficient token balance, you can purchase them from the Home Page > Account Details > Buy Tokens.

Validity of Tokens

Unused tokens will be available in your account as long as your subscription is active.


Scheduling a Class

Visit the homepage and click on "Schedule Class” to schedule a class with an online teacher.

Class Duration and Teacher Selection

The duration of a class is 60 mins when you join a batch for group learning.. You can take personalized learning sessions in increments of 20 mins.

Choice of Teacher

Students get an opportunity to select any teacher from our pool of professional teachers.

Additional Personalized Learning Sessions

You can select multiple slots when scheduling a class. You need to buy tokens to confirm your schedule.

Cancellation and Feedback

You can conveniently cancel a session through your dashboard, provided it is done at least 24 hours before your scheduled session.